Order Issues

If you are having issues with your order, take a look at some of our Q&A's below to see if they help.

If you cannot find an answer you are looking for get in touch here

Where's my Order?

Track your order here 



Track your order here : 


If your tracking number isn't one of the above or If you have not received your item within 10 working days from the date that we dispatched your order please email to inform us of this at contact@pramora.com and someone will be happy to assist you.

Errors on the checkout page

If You are getting errors on the checkout page please make sure all your details are correct and no special characters are present. Please also make sure your address is a valid address. If you are still experiencing issues please contact us contact@pramora.com

Has my payment gone through?

If you have not received a confirmation email or your order didn't process on the website please contact us: contact@pramora.com

Cancel my order

If you wish to cancel your order we need to be notified within an hour of pacing your order. Please contact us: contact@pramora.com

Orders are processed quickly so we must be made aware, if you order is still in our warehouse we can cancel and refund the order, if the order has left us its up to you to return this back to us for a refund.

Received wrong item

If you have received the incorrect item please contact us and we will resolve this for you at contact@pramora.com